Improve uptime for core business workloads and safeguard sensitive data. The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:
- Four-hour onsite response, 24 hours per day, 7 days per week
- Base warranty upgrade covering onsite installation of all replacement parts
- YourDrive YourData retention service
Products specifications
| Attribute name | Attribute value |
|---|
| Response Time | 4 h |
| Type | On-site |
| Number of years | 3 year(s) |
| Service time (hours x days) | 24x7 |
| License quantity | 1 license(s) |
| On-site support | Yes |
| Service type | Next Business Day |