Cisco SMARTnet Extended Service

SMARTnet provides enhancement and maintenance support resources during the operational lifetime of your Cisco networking device. SMARTnet augments the resources of your operations staff; it provides them with access to a wealth of expertise, both on line and via telephone, the ability to refresh their system software at will, and a range of hardware advance replacement options. Extended service agreement - parts - 1 year - shipment - response time: next business day: 8 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday Technical support - phone consulting - 1 year: 24 hours a day / Monday-Sunday Product info support - web knowledge base access - 1 year: 24 hours a day / Monday-Sunday New releases update - 1 year